Return policy

7. RETURNED GOODS/SERVICES

GOODS

7.1 The Customer may return the goods and the goods will either be repaired/ replaced or the Customer’s account will be credited in the event: (APPLICABLE IF CUSTOMER FALLS WITHIN THE AMBIT OF THE CONSUMER PROTECTION ACT)

7.1.1 The Customer exercises it’s cooling off right within 5 (five) business days after date on which the transaction was concluded or goods are delivered in the event of direct marketing. Delivery of the goods to All Bags will be at the Customer’s risk and expenses.
7.1.2 The Customer did not have the opportunity to examine the goods and rejects the goods due to type and quality reasonably contemplated in the agreement and does not meet the test in section 18(3) and (4) of the Consumer Protection Act AND in the event of special-order agreements the goods do not reasonably conform to the material specifications of the special order. Such claims must be lodged by the Customer and the goods must be returned to All Bags within 7 (seven) business days after the goods were delivered to the Customer. The cost of such return shall be at All Bags’s expense. The Customer shall be credited for the price paid by the Customer without any deduction provided that the goods are returned to All Bags (i) within 7 days after delivery, (ii) in their original condition, (iii) in their original packaging and (iv) without being disassembled, physically altered or in any way affixed to any property. In the event that the returned goods do not meet the above mentioned four conditions, but are still in a marketable condition, then in the sole discretion of All Bags, the crediting shall be subject to a deduction of a minimum 10% (ten percent) as a handling charge. In the event that the returned goods do not meet the said conditions and are not in a marketable condition, the Customer shall not be credited for any amount. In the event that All Bags does not hear from the Customer within the 7 (seven) business day period, the goods shall be deemed as duly delivered and accepted by the Customer. 
7.1.3 All Bags delivers a mixture of goods and the Customer refuses delivery of any of the goods due to All Bags supplying goods of a different description not contemplated in the agreement. The Customer may accept delivery of the goods that are in accordance with the agreement and reject the rest, OR reject all of the delivered goods by lodging a claim and returning the goods to All Bags within 7 (seven) business days from date of delivery to the Customer. The cost of such return shall be at All Bags’s expense. The Customer shall be credited for the price paid by the Customer without any deduction provided that the goods are returned to All Bags (i) within 7 days after delivery, (ii) in their original condition, (iii) in their original packaging and (iv) without being disassembled, physically altered or in any way affixed to any property. In the event that the returned goods do not meet the above mentioned four conditions, but are still in a marketable condition, then in the sole discretion of All Bags, the crediting shall be subject to a deduction of a minimum 10% (ten percent) as a handling charge. In the event that the returned goods do not meet the said conditions and are not in a marketable condition, the Customer shall not be credited for any amount.
7.1.4 If the goods are not intended to satisfy a particular purpose as communicated to All Bags the Customer may return the goods within 7 (seven) business days after delivery. Delivery of goods will be at All Bags’s risk and expense.

7.2 In the event 7.1.1-7.1.4 is not applicable and/or the Customer falls outside the ambit of the Consumer Protection Act, Credit shall only be considered in respect of any goods if the goods are returned to Parco Bags within 7 (seven) business days from date of delivery to the Customer, provided that such returned goods are not defective in any way, are in their original saleable condition and packaging supplied by All Bags. The return of such goods will be at the Customer’s expense and risk. All Bags shall not accept the return of any goods if the packaging or any seals of the goods has been opened or  tampered with or the goods have been damaged in any way.

8. WARRANTIES AND INDEMNITY

8.1 All Bags warrants that the goods comply with the standard and requirements as stipulated in section 55 of the Consumer Protection Act, 2008 except to the extent that the goods have been altered. In the event All Bags fails to manufacture goods that comply, the Customer will have the right to return the goods within 6 (six) months after delivery without penalty or charge and the Customer may require All Bags to repair/replace the goods, or alternatively request to be credited. (APPLICABLE IF CUSTOMER FALLS WITHIN THE AMBIT OF THE CONSUMER PROTECTION ACT)

8.2 To claim under this clause 8, the Customer shall return to All Bags the goods mentioned in clause 8.1 above, in accordance with the conditions as set out in clause 7.1.3. These claims will only be considered if they are lodged in writing within 6 (six) months after delivery of the goods concerned and if the Customer has specified the basis of the claim. The Customer may elect whether he/she/it requires a repair, replacement or a credit in respect of such goods.

8.3 The contents of this clause 8 does not apply if the maintenance of the goods has not been carried out in accordance with the Manufacturer’s instruction; the goods have been modified by the Customer or a third party; or defects in the goods have been caused by the action, neglect, omission or default of the Customer or any third party, fair wear and tear or abnormal working conditions.

9. REPAIRS

9.1 In the event that All Bags has taken possession of property for repair or replacement part or component in any property belonging to, or in control of, the Customer or the Customer requests an estimate before goods are supplied, All Bags may only charge the Customer for the supply of goods if All Bags has given the Customer an estimate that satisfies the prescribed requirements and the Customer has authorized the work, or the Customer has declined the offer of an estimate in writing and authorized the work or pre-authorised any charges up to a specified amount and the amount does not exceed that maximum. (APPLICABLE IF CUSTOMER FALLS WITHIN THE AMBIT OF THE CONSUMER PROTECTION ACT)

9.2 All Bags will not carry out any repairs without written pre-authorisation of the cost involved and work necessary for repairs. (APPLICABLE IF CUSTOMER FALLS WITHIN AND OUTSIDE THE AMBIT OF THE CONSUMER PROTECTION ACT)

9.3 The Customer shall return any defective moveable goods to the premises of All Bags at the Customer's own cost and packed in the original or suitable packaging and all risks for the duration of repair remain with the Customer. (APPLICABLE IF CUSTOMER FALLS OUTSIDE THE AMBIT OF THE CONSUMER PROTECTION ACT)

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